Pros
ConsThe details
Incfile is a business website that was formed in 2004 to ease the process of business registration. The company helps you navigate these murky waters by taking care of things such as paperwork, taxes, and bookkeeping.
Over the years, they have helped over 500, 000 businessmen and women register their LLCs (Limited Liability Companies) and reach their goals.
Ease of use
Registering an LLC or any other business can be pretty taxing. This explains why most people opt for these formation and filing services to ease the process. Therefore, when you encounter an LLC service that has a cumbersome website, it can be off-putting.
Luckily, this is not a problem you will encounter with Incfile. Their website is very easy to navigate. You do not have to sift through pages and pages of irrelevant information to get what you want.
The user interface is also simple, allowing you to file for an LLC in a matter of minutes. Getting one-off services such as a license search is straightforward, thanks to the easy-to-read instructions they provide.
One more thing that makes Incfile stand out is their user-friendly dashboard. This makes it super easy to keep track of compliance reminders. More importantly, it lets you download any digital copies of documents, like your business license.
Support
When it comes to customer support, Incfile fares well but they could do better. One area where they fall short is the fact that they don’t offer round-the-clock customer services.
If you have an inquiry, you can only call on weekdays between 9 a.m and 6 p.m CST. On a more positive note, the staff is very professional, and will sort your issues swiftly.
Generally though, there are a lot of mixed reviews online regarding their customer services. On one hand, some claim that they provide excellent services. On the other hand, others have experienced unresponsive staff, especially if you’re trying to reach them via email.
Features
Perhaps the most appealing thing about Incfile is the competitively priced plans. They have three packages. The starter package called Silver is free. The Gold package has a one-time payment fee of $149, and the Platinum package goes for $299. All these are exclusive of state fees.
The company also offers unlimited customer support. This means that regardless of how long ago you placed an order with them, you can still reach out to their customer service.
Additionally, each new client gets to have a free one-hour long business tax consultation session with a certified professional.
On the flip side, many customers have reported poor customer support from Incfile. According to several online reviews, they take too long to respond to emails, and you may have to make several calls before someone finally picks up the phone.
Also, even though many of their add-ons are essential, some are quite expensive. Therefore, as you purchase your plan, make sure you choose the add-ons wisely, especially if your budget is tight.
The features of each package are similar, but there are extra perks, depending on the price of the plan. Some notable ones include:
- EIN – this feature is only available in the gold and platinum packages.
- Registered Agent Service – the law requires every LLC to appoint a registered agent. They are in charge of receiving any documents or correspondence on legal proceedings on behalf of your company.
- With this in mind, Incfile offers free registered agent services for a year when you purchase any of their packages. The client can then renew the service annually at a fee of $119.
- Operating agreement – Incfile offers an operating agreement in the gold and platinum packages. An operating agreement is not compulsory, which is why it is not offered in the starter package. However, it is an important document that protects your LLC in case of an unforeseen event.
- Annual reports – Most states require businesses to file reports annually. The reports contain details about the company, such as updates in case of a change of ownership and other business details. Failure to do this can attract penalties. Incfile offers to file your annual reports at a fee of $99.
- Business license search – as a business owner, you need to have all the licenses to avoid run-ins with the law. Incfile helps you perform thorough research of all the documents you’ll need when starting your business. They charge $99 for this. They will then send you the research package within five days.
Value
Having been in the business formation industry for years, Incfile offers invaluable experience. They have remained at the top of the game, mainly because of their affordable business formation plans.
Unlike most of its competitors, none of Incfile’s plans contain any unnecessary features that lead to inflated prices.
Their price plans are fixed, with no hidden charges. So what you order is exactly what you get during checkout. They also offer continuous customer support, even long after you have formed your business, which is real value for money.
Final verdict
If you are working with a tight budget, then Incfile is the best LLC business formation service for you because you can choose their free starter package.
However, if customer support is a priority, then you may prefer a different filing company. Incfile’s customer staff don’t provide prompt responses which can be a huge turn off.
